As a Customer Service Advisor, you will be one of the first points of contact for customers, authorised personnel, and third parties. You’ll handle a wide range of queries while providing excellent service that reflects our commitment to fair customer outcomes and Consumer Duty principles.

You’ll ensure every interaction delivers a positive experience, supports customers in making informed decisions, and contributes to the smooth running of our Operations team helping achieve both individual and wider business goals

What you’ll do

The Customer Service Advisor will be involved in the following activities:

• You will be a part of our dedicated team; handling calls from customers, both inbound and outbound in a professional, empathetic, and solution focussed way.
• You will be supporting our customers to find and sustainable solutions, by listening, understanding their circumstances and exploring suitable repayment opt...