An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially.

This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries.

Key Responsibilities of a Customer Service Advisor:

Handling incoming customer enquiries via phone and digital channels
Supporting tenants with a range of housing-related queries
Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics
Providing a professional, empathetic, and customer-focused service
Working closely with internal housing teams to resolve issues effectively
Supporting a busy contact function during a period of internal changeAb...