Position Overview
Overall Mission
Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.
Main Responsibilities
Execute Customer Care strategy aligned with global guidelines.Monitor KPIs and take corrective actions where needed.Identify and support continuous-improvement opportunities.Participate in internal projects relevant to Customer Care.Support assigned customers and affiliates to fulfil order requirements; escalate issues when required.Collaborate with Customer Care team to provide superior service.Maintain clear communication with customers, operations, sales, and GBS.Manage order changes, issue resolution, and customer complaints.