Pay: £13.80 per hour
Location: Aberdeen (Hybrid - onsite training required)
Contract: 4 weeks
Hours: 9am-5pm (except 7 May: 6am-10pm)

About the Role

We are recruiting Contact Centre Assistants to support a customer service team in the heart of Aberdeen. This is a fantastic opportunity for individuals with customer service experience who enjoy handling enquiries, working independently, and providing clear and helpful information.

You will act as the first point of contact for customer queries. Full training will be provided.

Key Responsibilities

Answer incoming calls via the Microsoft Contact Centre system.
Use a provided Microsoft Form to guide responses to common enquiries.
Escalate or pass on information to the team where required.
Manage queries using Microsoft Teams and Outlook when not covered by the standard form.
Provide accurate information in a calm, professional manner.
Carry out general administrative duties as ne...