Serve as the first point of contact for parents and visitors, providing friendly and professional customer support.
Handle inquiries via phone, email, social media platforms and in person, providing information about programs, schedules, and promotions.
Assist with student registration, class bookings, and membership inquiries.
Assist with kids check‑in with in‑house systems.
Ensure guardians pick up kids and monitor kids' safety.
Support coaches in managing children and monitor their well‑being as needed.
Address customer concerns and **escalate** issues when necessary to management.
Maintain a welcoming and clean reception area.
Ensure the gym is clean and tidy at all times.
Demonstrate punctuality by consistently arriving on time for work and adhering to scheduled shifts, contributing to a reliable and efficient work environment.