Job Responsibilities:

• Handle customer feedback related to vocational licensing matters (calls & emails)
• Communicate effectively with members of the public (verbal & written)
• Liaise with internal and external stakeholders to resolve cases
• Follow established guidelines for feedback handling
• Use Microsoft Office, Outlook, and internal systems (training provided)
• Perform ad hoc duties as assigned

Requirements:

• Diploma and above
• Good command of English (spoken & written)
• Able to liaise with Mandarin-speaking customers 
• Customer service experience is an advantage
• Computer literate and comfortable using office tools
• Good attendance and reliability

Duration/ Working hours:

1 year contract (Immediate)

Monday - Thursday : 8.30am - 6.00pm

Friday : 8.30am - 5.30pm

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