The Role:

The purpose of the role is to respond efficiently and effectively to enquiries from customers and colleagues, correctly identifying their query and providing an appropriate timely response in-line with the terms, conditions and policies in a positive manner.

Qualifications:

• PC Literate to a good standard, knowledge of Microsoft Office products
• Effective verbal and excellent written communication skill
• Effective listening skills
• Strong interpersonal and problem-solving skills
• Asking questions to define the root cause of the query
• Flexible and responsive to change
• Experience of Contact Center environment

Responsibilities:

• Provide a high level of customer satisfaction to all users and third parties.
• Respond to each contact in line with the SLA & KPIs.
• Build and maintain e...