Position Overview
Posted on 24/04/2025
Mission
RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in.I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room)Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience furtherRESPONSIBILITY 2
I am the guardian of customer-centricity in my store
I ensure 100% of my customers are greeted and welcomed at my W...