Know, understand, and incorporate the Wesco philosophy, value and vision into all business behavior, practices, and decisions.

Responsibilities

• Maintain up-to-date knowledge of Wesco customer requirements, distribution methods, and timing.
• Maintain positive working relationships with external customers and all inter‑working departments and personnel.
• Provide excellent customer service with the intention of building and maintaining customer relationships through fast and accurate processing of requests.
• Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on‑time delivery throughout the day.
• Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions.
• Provide LTA co...