We’re looking for a customer-focused and proactive Customer Sales Advisor to join a busy contact centre team. This role is ideal for someone who enjoys helping customers, handling enquiries and converting opportunities into sales.

About the candidate
You will be a confident communicator with excellent customer service skills and a positive, professional approach. Previous customer service or contact centre experience is beneficial but not essential.

Salary: £25,545 + Excellent Benefits
Hours: 37.5 hours per week, shift pattern across 7 days (must be flexiable)
Location: Reading, Office-based

What you'll do

Respond to customer enquiries by phone, email and online channels
Deliver an excellent customer experience
Process bookings and customer information accurately
Resolve customer queries and complaints professionally
Convert enquiries into bookings and identify upselling opportunities
Maintain accurate customer records an...