Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional products.
Key Responsibilities:
* Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships.
* Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience.
* Lead Management: Actively contact customers using leads generated by the service teams, recognizing and acting on sales opportunities.
* Target-Driven Environment: Excel in a fast-paced, target-driven setting, swiftly offering tailored solutions based on customer insights.
Qualifications...