The Customer Service Assistant is responsible for handling aftersales service operations and general enquiries to ensure customer satisfaction. This position supports dealers' requests, project sales, and delivery requirements while maintaining accurate financial records and ensuring smooth operational processes. The incumbent will serve as a key liaison between customers, dealers, and internal teams, ensuring timely resolution of issues and efficient financial administration. Specific Responsibilities: Customer Services Managing incoming calls and customer service inquiries
Arranging servicing appointment for customers
Liaise with service contractors to resolve customer issues or concerns
Analyses and rectifies customer concerns
Update Product issue report / data to Product team
Handle dealer's needs in terms of entering sales order, delivery arrangement, price checking, etc.
Monitor Dealers records by updating real- time sales invoiced data
Provide sales support ...