We are seeking a proactive and customer-focused Customer Retention and Growth Executive to join our automotive workshop. This role focuses on private vehicle owners as customers, with the objective of increasing customer lifetime value through insurance renewal engagement, adoption of our prepaid credit scheme, and structured customer retention programmes. Key Responsibilities
Insurance Renewal Engagement Review customer records to identify upcoming motor insurance renewal dates. Proactively engage customers ahead of renewal to encourage renewal through the company. Design and execute renewal engagement strategies, including offering additional perks or rebates where appropriate. Coordinate internally to ensure a smooth renewal experience for customers. V-Dollar Credit Scheme Adoption Promote and drive adoption of the V-dollar prepaid credit scheme via the mobile application. Educate customers on the benefits of prepaying credits at a discount. Track and optimize customer sign-ups a...