Drive customer engagement as a Customer Representative with Propel, a leader in fintech, based in North America. This role focuses on inbound and outbound calls while assisting clients through a dynamic, AI-driven platform.
As a key member of the team at Propel, you'll play a vital role in managing customer inquiries, verifying loan applications, and generating leads. This position requires a minimum of one year of customer service experience in a sales environment, paired with excellent communication skills in English. You'll thrive in a fast-paced setting, where your contributions directly impact both individual and team goals.
Key Responsibilities:
• Handle inbound and outbound customer calls
• Use applications for investigation and verification
• Verify customer loan applications for eligibility
• Accurately answer customer inquiries with urgency
• Generate leads and set up new accounts over the phone
Requirements:
• High School Diploma or equivalent
•...