We are seeking a highly skilled CRM Supervisor with a strong background in logistics coordination and customer care within the automotive industry. The ideal candidate will oversee the full customer relationship cycle ensuring seamless communication, efficient service delivery, and an exceptional customer experience from pre-sale to post-sale stages.

• Lead CRM operations to enhance customer satisfaction and retention.
• Monitor customer interactions and ensure timely professional responses to inquiries, complaints and service requests.
• Implement customer engagement strategies to strengthen loyalty and brand experience.
• Manage CRM data accuracy, reporting and customer segmentation.

• Coordinate with logistics teams for vehicle allocation, transportation, delivery timelines and registration processes.
• Track shipment s...