As a CRM Executive, you will play a vital role in enhancing customer relationships, driving sales, and fostering long-term brand loyalty. As part of our Emirates for Universal Tyres team in Dubai, you'll work in an onsite environment as you manage customer interactions, analyse satisfaction data, and implement strategies to strengthen engagement and retention. This position encompasses collaboration with key cross‑functional teams, namely Best Drive and Yalla Tyres, to ensure excellence in customer service and business growth.

• Engage with customers through pre‑appointment confirmation calls and follow‑up calls to ensure satisfaction with services provided.
• Respond promptly to customer enquiries, focusing on converting interactions into appointments.
• Compile and analyse both positive and negative customer feedback to inform strategies that enhance satisfaction and prevent recurring issues.
• Impl...