CRM Strategy & Execution: Plan and execute CRM initiatives across multiple brands (BYD, DENZA, Peugeot, Ford, Quicklane) to enhance customer engagement, satisfaction, and loyalty in alignment with Vantage Automotive and brand CI standards.
Customer Experience Management: Oversee end‑to‑end Customer Feedback Management (CFM) by promptly acknowledging cases, coordinating with stakeholders, and ensuring timely resolution of complaints, low survey scores, and escalated issues in accordance with SOPs.
NPS & Performance Improvement: Lead NPS performance for Vantage Automotive Ltd. (VAL) and dealer partners, conducting regular showroom and service centre checks to identify service gaps and implement actionable improvements to meet monthly targets.
Ownership Benefits Administration: Manage and administer ownership benefits programs, ensuring timely submission of signups to partners (CPO, Pan Pac) an...