Position Overview
Build rapport and establish a good relationship with existing customers to ensure customers’ needs and concerns are met efficiently and effectively and execute all CRM strategies to increase customer retention and overall revenue Promote, cross-sell, and up-sell products, services, and packages to maximize sales deal opportunities during in-person communication with existing customers Decide on which customer to visit and make a schedule/appointment through online channels Conduct customer profiling and research from the existing customer database based on these categories; order history, industry sector, and key person/person in charge; as well as do continuous research and database updating to maximize the efficiency of the CRM data Conduct in-person effective communication with customers through various channels and methods to probe, provide and deliver the latest product knowledge or service, or any other inquiries regarding their needs, or f...