The position exists in order to supervise, develop, train, analyze, report and support daily activities of the customer service operating department and the performance of its operating officers with the objective of leading, inspiring, motivating the customer service representatives on how to deliver the best customer service possible and providing necessary support and information to superiors and other departments for strategy implementation within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations.

Job Description:

Customer Servicing

• Coordinate, assist, monitor, respond, guide, manage, investigate, assess, record, escalate and resolve customers' requests, queries, concerns and complaints

Operations Management

• Identify, design, draft, propose, interpret, communicate, publish, maintain, update, apply and review documentation on operating standards, pro...