Customer Relations Specialist

£18.00 per hour - Inside IR35 - Umbrella Rate

Manchester, UK

Description

The Customer Relations team is a critical function handling complaints from customers through liaison with internal departments and external parties. The team is primarily responsible for:

* Handling customer complaints within strict regulatory time scales

* Working with a variety of external suppliers to resolve customer issues

* Working with the Financial Ombudsman regarding customer referrals

* Building close relationships with Ford Motor company and Customer Relationship Centre

* Ensure accurate reporting of Complaint Data

The Customer Relations Specialist is responsible for the effective day-to-day management of the team which includes a team of case handlers/Q&E. This is an important role ensuring Credit remains compliant with FCA Complaint Handling regulations. The Specialist prepares and presen...