Responsibilities

• Maintains direct contact with customers before and/or after the sale.
• Quotes prices, offers promotions and discounts where applicable.
• Develops customer communications regarding new laboratory or future customer needs to promote future sales.
• Works with various departments to meet sales goals.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
• Updates databases with status of returned materials, issues, and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• May schedule field service repair calls.
• Handles requests for additional company materials.
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
• Might hav...