What Will You Do

• Develop and implement customer retention strategies to improve customer loyalty, repeat business, and overall customer satisfaction
• Analyze customer behavior, retention trends, complaints, and churn patterns to provide actionable business insights
• Lead customer retention initiatives, including loyalty programs, engagement campaigns, and service recovery actions
• Handle customer complaints and ensure timely resolution with a customer-centric approach
• Establish and monitor customer service standards, KPIs, and performance metrics
• Lead digitalization and process improvement initiatives to enhance customer experience and operational efficiency
• Ensure compliance with company policies and applicable regulations related to customer handling and consumer protection

Who We're Looking For

• Bachelor’s degree in Business, Management, Communication, Market...