Handle inbound and outbound calls, emails, and walk-in inquiries.

Provide detailed information about overseas education, immigration, work visas, travel, and job consultancy services.

Guide clients through documentation and application processes.

Maintain regular follow-ups with prospects and existing clients.

Coordinate with internal teams (documentation, visa processing, university partners, etc.).

Maintain accurate client records in CRM/system.

Resolve customer queries and complaints professionally.

Ensure high customer satisfaction and positive client experience.

Achieve monthly targets for conversions and service quality.

Required Skills & Qualifications:

Bachelor’s degree in any...