Purpose of the job

To handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure.

Key Responsibilities

· To respond to all complaints received by our customers and representatives, meeting

our obligations as a company and our governing regulations.

· To adhere to all company protocols and procedures

· To adhere to FCA and CBI rules and Non UK regulations.

· To carryout full thorough and fair investigations of all complaints received.

· Manage own workloads in a smart and effective way.

· Highlight any customer experience or TCF issues whilst carrying out inves...