SUMMARY:
Customer Relations Executive POSITION INFO:
Purpose of the job To handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. Key Responsibilities · To respond to all complaints received by our customers and representatives, meeting our obligations as a company and our governing regulations. · To adhere to all company protocols and procedures · To adhere to FCA and CBI rules and Non UK regulations. · To carryout full thorough and fair investigations of all complaints received. · Manage own workloads in a smart and effective way. · Highlight any customer experience or TCF issues whilst carrying out investigations with a view to preventing future complaints. · To keep accurate and detailed record...