An established organisation within the financial services sector is seeking multiple Customer Relations Advisors to join their busy Customer Service team on a temporary basis. This is a varied role focused on complaint handling and delivering fair customer outcomes.
Salary: £15.66 per hour
Location: Redhill, Surrey / Office-based for the first 12 weeks, then hybrid working
Hours: Monday to Friday, 9:00am – 5:00pm
Start date: 1st June (subject to vetting) up to 6 month’s
In this position, you will be responsible for investigating customer complaints received via written correspondence or escalated internally, ensuring appropriate and timely resolutions. This will involve working closely with internal teams and external parties, as well as reviewing evidence such as call recordings.
Key responsibilities:
* Delivering a high standard of customer service to individuals raising complaints
* Investigating and identifying the root cause of complaints
* Managin...