Act as the primary source of contact for local & overseas customer inquiries, orders and day-to-day coordination.
Create and maintain accurate customer accounts records in the system
Provide timely and professional customer service to Customers / Agents/ Distributors within the assigned geographical area.
Provide backup support to team members as needed to ensure continuity of operations
Support the Global Commercial Director, Regional Business Manager and Area Sales Manager to extract historical sales data and prepare quotations whenever required
Coordinate with Customers/Agents/Distributors on Purchase Order, Sales Order Confirmation and required shipping schedules, aligning delivery timelines based on production lead-time and transit-time
Process customer orders and perform regular follow-up to ensure timely order fulfillment.
Monitor order and shipment status by coordinating with prod...