Lead a team of Customer Quality Managers to secure customer quality in China region
Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps
Setup and maintain Customer Quality Dashboard:Align with Customer on Customer Quality IndicatorsSecure engagement from ASML sectorsDrive quality performance to agreed targets
Manage Customer Quality Notifications:Local intake & filteringManage close follow-up through Central Customer Quality Care teamManage timely and good quality closure of CQN with customer, including preventive actions.
Manage Customer auditsAlign with Customer on audit agendaWork with GQ/QE audit team on follow-up
Assess and improve quality processesAssist regional management by proposing process improvements and participate in deployment of new and improved processesAssist regional management by initiating, driving and ...