The Customer Quality Professional will be responsible for interpreting, building upon, and complying with company service standards. The holder of this position will carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.


Main Responsibilities & Tasks:

+ Inspect and verify services are compliant with applicable requirements

+ Plan, organize and conduct audits/assessments of supplier's systems, processes and products

+ Work with services to close out any audit findings

+ Document and report audit/assessment results

+ Facilitate quality issues in conjunction with key stakeholders, resolving day to day problems

+ Perform effective containment and problem resolution for all non-conformances

+ Report and assess status of service performance

+ Provide education and coaching on quality systems, regulatory compliance issues...