Customer Service Support :

• Processing customer enquiries (in person, by email and over the telephone)
• Processing customer bookings, cancellations and amendments
• Processing driver license translations (booking, shipping, troubleshooting)
• Managing customer and supplier invoicing
• Promotion and upselling of catalogue services and products
• Dealing with customer issues and complaints
• Customer after sales related financial activities (Processing payments, refunds and credit notes)

Back-Office Services (Production) :

• Stock management (maintain adequate levels of stock/supplies)
• Office procurement (anticipate and secure availability of stock/supplies)
• Manage daily exports (organise shipping and office pick‑ups)
• Resolve any production issues (ID Checks, lost products, delivery issues)
• Dealing with shipping carriers and suppliers (domestic and o...