Direct a proactive Customer Service team as a Team Manager on a contract. Foster performance through effective leadership, coaching, and communication in a call center environment.
In this role, you'll lead your team to achieve key metrics while developing their skills and addressing their career paths. Collaboration with management and HR is essential to ensure a cohesive work environment and address employee performance-related tasks. Your leadership will drive significant improvements in customer satisfaction and operational standards.
Key Responsibilities:
• Monitor staff performance and drive key service standards
• Conduct team meetings to address strengths and development
• Facilitate knowledge transfer on policies and procedures
• Address escalated issues and enhance customer satisfaction
• Collaborate on projects to meet business objectives
Requirements:
• 2-3 years in a supervisory role within a call center
• Proficient in Microsoft Office and CR...