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Position Summary

The Customer Operations & Support Manager is responsible for leading Commercial Credit’s customer-facing operational functions, including accounts receivable collections, and customer financial processing. This role plays a critical part in protecting Marathon’s liquidity by driving timely collections, resolving invoice and payment disputes, and reducing structural overdue balances.


The position partners cross-functionally with Order to Cash, Accounting, Billing, Commercial, and external customers to ensure accurate and efficient end-to-end credit and customer processes. In addition, the role leads strategic process improvement initiatives that enhance operational efficiency, strengthen controls, and support l...