Customer Operations Specialist

12-month temporary contract

£14.77 per hour

Hours of work: Monday – Friday 09.00 – 17.00 (30 minute lunch break)

Start Date – 11th May – Subject to change

Fully office based

We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes.

Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training.

Job purpose: Customer Operations Specialist

In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions.

Responsibilities: Customer Operations Specialist

Operational Duties

Customer ...