Customer Operations Coordinator (1 Year Fixed Term Contract)

Department: Customer Success

Employment Type: Fixed Term - Full Time

Location: London

Description

We're hiring a data-driven, customer-obsessed superstar to join our UK CS team!
If you love turning insights into action, thrive on process optimisation and want to work at the heart of freight innovation, we'd love to hear from you.
Help us elevate our customers' experience through sharp analysis, seamless execution and true partnership.

Key Responsibilities

• Customer Operational Requirements + Consistency
  • Origin booking requirements
  • Intake requirements
  • Warehouse / DC requirements
  • Consolidation requirements
  • SLAs (Dwell, response time, etc…)
  • (Action opportunities to standardise customer SLA requirements)
• Work with Solutions Team ...