Position Overview
Job description
Customer Onboarding Specialist - £22,000 - £23,000 per annum - Contract - 7 months
I am working with a global client with a headquarters in Shoreditch, London to recruit a Customer Service Onboarding Specialist to support the commercial team and ensure customers are supported with all aspects of their shipping accounts.
Key Responsibilities:
Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts.Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping.Investigate key onboarding blockers, identify the root cause and coordinate resolution working with multiple internal teams. proactively escalate internally.Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Pro...