What You Will Do

•Own and prioritize the backlog for platform operations, monitoring, resilience, onboarding tooling and technical client delivery.

•Translate incidents, support cases, client requests and due-diligence questions into structural improvements.

•Work with Engineering and Platform teams to improve observability, maintainability, automation and operational robustness.

•Support RFPs, DORA/security questionnaires and technical discussions with clients.

•Define requirements for internal tools that reduce manual effort and key-person dependency.

•Bridge Product, Support, Engineering, Sales and Clients with clear priorities and practical execution.

•Level 2 support for complex technical issues and help translate recurring incidents, onboarding frictions and reliability concerns into better monitoring, testing, documentation and platform improvements.

What You Bring...