The Customer Loyalty and Promotion Lead is responsible for achieving card sales and advances targets, as well as the overall loyalty strategy. The role focuses on engaging the company's customer base to drive incremental revenue and increased engagement through loyalty and promotion programs. The role is accountable for building loyalty and promotions solutions aligned to customer experience and expectation in the pursuit of creating a unique loyalty and promotion journey for the customers.

Key areas of focus include:

• Operational Direction
• Program Design & Delivery
• Project Management
• Partner and Stakeholder Relationships
• People Management
• Customer Commercials Management

Skills/Capabilities

• Demonstrable experience working in Digital and Loyalty programmes to drive business growth.
• Strong knowledge of Loyalty metrics and analytics drivers to create sales pathways.