We are seeking a Customer Journey Specialist to map design and improve customer journeys across all channels. You will work with cross‑functional teams to identify pain points and design better, more seamless experiences.

• Create and update customer journey maps, service blueprints and future‑state designs.
• Lead workshops to identify customer needs and co‑design solutions.
• Develop service and process design specifications for new experiences.
• Work with digital teams to support UI/UX design and ensure feasibility.
• Use insights from research and VoC data to guide journey improvements.

• Bachelors degree in Service Design, UX/UI, HCI, Business or a related field.
• Experience in service design, journey mapping or UX roles.
• 2‑7 years of experience (depends on educational attainment).
• Strong skills in design tools such as ...