Customer Journey Manager. Customer Experience. Head of Customer Journey. Healthcare - Health & Wellbeing. FLEXIBLE LOCATION - REMOTE WITH TRAVEL AS REQUIRED.

A unique, challenging, newly created opportunity to join a cutting edge health provider has arisen. This is a chance to join a fast-growth business at a crucial time, in an influential role as Customer Journey Manager.

The organisation provides a range of health and wellbeing services aimed at improving population health across England. These are high-impact, effective programmes which are benefiting the lives of huge numbers of people. You will have overarching involvement across all the services, to lead on organisational transformation relating to the end to end customer journey.

You will be reviewing existing processes across the services, assessing where efficiencies can be made, reporting on how operational improvements can be implemented, and monitoring the key metrics and KPIs across the organisati...