Functional Roles and Responsibilities

• Provide efficient and courteous handling of customers over the phone or email/SMS, provide necessary information, service booking and guidance.

• Be part of the Telemarketing activities during campaigns.

• Ensure correct information is passed to customers and all Service Level Agreements are met as per business requirements.

• Ensure all required standards of communication etiquettes are met over the phone/email.

• Direct the customer call to the relevant advisor who will attend to their enquiries.

• Call customers to get follow feedback on their visits to ATM.

• Call customers for service reminders, recalls, follow up on complaints, voicemail call backs.

Job Requirements

High School Certificate

Good knowledge of computer software such as MS Office

Good communication both in Arabic and in English.

Course in telephone handling skills an advantage