Position Responsibilities

• First Response Time (Email and Live Chat)
• Resolution Time (Email and Live Chat)
• CSAT (Customer Satisfaction Score)
• Quality of Responses (Email and Live Chat)
• Acknowledging and resolving customer complaints promptly
• Knowing our products inside and out so that you can answer questions
• Keeping records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• To communicate and coordinate...