Holidu is one of the world’s fastest-growing vacation rental technology companies. Our mission is to make booking and hosting holiday homes free of doubt and full of joy, by helping hosts generate more bookings with less work and helping guests find a holiday home they truly enjoy. Our team of 700 colleagues from 60+ nations shares a passion for tech, an ambition for constant improvement, and a relentless drive to bring the best experience to more than 40k vacation rental hosts and 4 million annual guests.

Your future team

Customer Happiness Excellence (CHX) is the enablement engine of Customer Service - ensuring every human and AI agent has the right knowledge, skills, and quality guardrails to deliver on our customer promise. We are a team of four pillars - Knowledge, Policy, Skill, and Quality Enablement - each owning a critical piece of that foundation. You will be owning the Skill Enablement pillar, responsible for the Customer Happiness Team's (CHT) operat...