Manage customer interaction by responding to incoming service and customer inquiries and telephone calls, informing customers of services and estimated time of completion of jobs in compliance with the signed maintenance contract.
Update monitoring spreadsheets, VisionLink and other contract administration tasks.
Support other team members with training and overflow work.
Specific Skills:
Strong communication skills, both written and verbal
Strong interpersonal skills
Strong organizational and prioritization skills
Demonstrated commitment to safety culture
Strong decision making involving varied levels of risk and ambiguity
Ability to adapt to change in the work environment to deal with frequent change, delays or unexpected events