OverviewThe Customer Experience Lead roll works directly with inside and outside sales reps, house accounts, dealers (distributors/installers), and end users, delivering an exceptional Wood Tech experience.
This position requires high attention to detail, a general understanding of business operations, experience in furniture (preferably commercial office furniture), and an ability to manage a variety of sales and client relationship requirements.
The Customer Experience Lead collaborates within a cross‐functional team and is instrumental in supporting many of the day‐to‐day functions of the organization.ResponsibilitiesElevate the Client ExperienceIn this role you will be a primary point of contact for general questions, both pre‐order and post‐order.
Be articulate and precise, yet friendly and welcoming in your communications.Be a solutions‐oriented individual with goals of building customer loyalty by providing an exceptional experience.Build and strengthen relationsh...