We are looking for a Customer Experience & Voice of Customer (VoC) Manager to join our Integrated Supply Chain (ISC) organization. In this newly established role, you will help build and scale a structured VoC capability, ensuring the voice of the customer is at the heart of how we operate. Working closely with the program manager, you will play a key role in driving the Customer Centricity agenda and embedding customer insights into operational and strategic decision-making.
This is a newly created role, offering a unique opportunity to build and scale the Voice of Customer capability within ISC and shape how a global organization listens to and acts on customer feedback at scale.
**Your role:**
+ You ensure that customer feedback is consistently captured and transformed into insights that lead to real, measurable improvements in customer experience and service performance.
+ You collaborate closely with global stakeholders across Supply Chain (ISC), Commercial, and Custom...