Position Overview
Roles and Responsibilities Customer Experience Transformation (CXT)-Vertical with leading Bank Customer Experience FunctionCustomer experience function operates with a vision to deliver seamless banking experience to customers. This function is responsible for understanding consumer needs, expectations and working with cross functional teams to deliver a delightful customer experience.
Job Summary: Customer experience professionals with 7-8 years of relevant experience. Build a robust consumer understanding by analyzing context & mental model at every life-stage Create and own the measurement framework for tracking customer experience To be successful in this role candidate has to be agile, collaborative, with strong communication skills, empathetic towards consumer needs & and a self-starter. Candidate with good exposure of quantitative and qualitative research techniques and high proficiency in Microsoft excel and ...