Are you passionate about developing people and creating outstanding customer experiences? We’re looking for a Customer Experience Trainer to help shape confident, capable and customer-focused teams through high-quality training, coaching and quality assurance. In this varied role, you’ll work across onboarding, ongoing development and performance coaching to ensure our colleagues deliver compliant, empathetic and consistent service that reflects our values and supports great customer outcomes. 

• Design and deliver engaging onboarding and refresher training across customer operations teams. 

• Monitor customer interactions and administration processes, providing clear feedback and insight to improve quality and compliance. 

• Create impactful learning materials, workshops and blended learning solutions for different learning styles.&nbs...