Kickstart your banking career as a Customer Experience Trainee with TD Canada Trust in Toronto, Ontario. This role emphasizes customer interaction and team mentoring within a rewarding environment.
As a Customer Experience Trainee, you will support front-line staff while mastering customer service strategies in Personal & Commercial Banking. Your role centers on mentoring the team, ensuring operational excellence, and delivering legendary customer experiences. A dynamic leader, you will also engage with senior team members and collaborate with One TD partners to enhance customer satisfaction.
Key Responsibilities:
• Mentor and lead a high-performing customer service team
• Meet compliance and customer demands through effective scheduling
• Coach team members on conversation strategies
• Resolve complaints following customer resolution guidelines
• Maintain branch areas according to marketing and regulatory standards
Requirements:
• Undergraduate degree or 3+ ...