Customer Experience Team Lead

Gladex Travel and Tours Corp

Location: Pasay, National Capital Region, Philippines

Responsibilities

• Provide exceptional post‑purchase support to customers.
• Resolve product inquiries and complaints promptly.
• Maintain accurate records of customer interactions.
• Assist customers with returns and exchanges.
• Collaborate with other departments to enhance customer satisfaction.
• Meet individual and team performance targets.
• Stay updated on product knowledge and company policies.

Qualifications

• Bachelor’s degree in a relevant field.
• Less than 1 year of customer service experience, preferably in a call center environment.
• Proficiency in English, strong customer‑service orientation, excellent problem‑solving and organizational skills.
• Team player with strong interpersonal skills, effective communicati...