Do you embrace your love and passion for the following activities?

• Analyze the performance of client care related to customer journeys in collaboration with area leaders, providing operational insights to enhance the customer journey.
• Conduct training needs analysis and design tailored training modules for the operational team to uphold an engaging and enjoyable customer journey, with clear and measurable training objectives.
• Deliver training sessions to the clinic team, including new hires and clinic leaders, ensuring they understand the customer journey flow and company values to support consistent implementation in daily operations.
• Develop customer experience standards aligned with the company’s vision and business needs, serving as a guide for the clinic team in delivering excellent service.
• Stay updated on beauty industry trends related to customer service to identify new opportunities for enhancing the customer journey.
• Foste...